OZIOMA CHUKWUEMEKA

Operations, Program Optimization & Strategic Administration Professional

Abuja, NG.

About

Highly organized operations and administrative professional with a proven track record in program coordination, business operations, and executive support across remote and hybrid environments. Leverages expertise in process improvement, stakeholder communication, and workflow management to optimize operational processes and drive organizational goals. Committed to delivering high-quality administrative and operational support that consistently enhances program success and business growth.

Work

Grovane Advisory

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Funding Operations Assistant (Remote)

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Summary

Currently supports funding operations and client engagement for Grovane Advisory by conducting research, coordinating communication, and managing project tracking to enhance operational efficiency.

Highlights

Conducted in-depth research and gathered business intelligence on funding opportunities, directly supporting client-facing inquiries and strategic positioning.

Coordinated communication between diverse stakeholders, ensuring timely follow-up and clear information exchange to maintain project momentum.

Managed and optimized project tracking systems, maintaining accurate records to significantly improve operational efficiency and data integrity.

Supported client engagement activities by delivering timely updates and upholding professional communication standards, fostering strong client relationships.

Contributed to improved workflow management through proactive coordination and task ownership, enhancing overall team productivity.

3MTT Nigeria

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Program Support Volunteer (Hybrid)

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Summary

Facilitated program operations and participant engagement for 3MTT Nigeria by coordinating tasks, tracking progress, and supporting virtual team communication.

Highlights

Coordinated group tasks and supported peer learning activities, ensuring project alignment and collaborative progress for participants.

Assisted in tracking performance progress and facilitating communication across virtual teams, contributing to seamless program execution.

Supported onboarding and engagement of participants, ensuring operational flow within the program and fostering a positive learning environment.

Improved participant engagement and program flow through consistent follow-up and coordination, enhancing overall program success.

Foretec Investment

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Personal/ Operations Officer

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Summary

Managed client communications, project execution, and operational activities for Foretec Investment, ensuring service excellence and process optimization.

Highlights

Managed critical client communications, business correspondence, and follow-up activities, ensuring strong stakeholder engagement and satisfaction.

Coordinated project execution, procurement processes, and operational activities, consistently delivering high-quality service.

Improved scheduling and communication processes, reducing delays and missed deadlines by 40% and enhancing operational efficiency.

Developed and implemented reporting and tracking systems, improving visibility into performance and business activities.

Served as a key point of contact for internal and external stakeholders, ensuring timely issue resolution and effective communication.

Ministry of Education, Science and Technology

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Administrative Assistant (NYSC)

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Summary

Provided essential administrative support for the Ministry of Education, Science and Technology, managing inquiries, coordinating events, and optimizing departmental efficiency.

Highlights

Responded to inquiries from internal and external stakeholders, maintaining professional service standards and fostering positive relationships.

Coordinated workshops, conferences, and departmental activities involving multiple stakeholders, ensuring seamless execution and participation.

Managed records, schedules, and documentation with a strong focus on accuracy and compliance, improving data integrity and accessibility.

Supported procurement processes and administrative operations, enhancing overall departmental efficiency and resource management.

Emmy Pat Integrated Services

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Sales & Customer Relation Representative

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Summary

Built and maintained strong customer relationships and supported daily sales operations for Emmy Pat Integrated Services by providing product information and after-sales support.

Highlights

Built and maintained strong customer relationships by providing comprehensive product information and delivering excellent after-sales support.

Assisted customers in understanding available solutions and guided them through purchasing decisions, contributing to increased sales.

Maintained accurate customer and inventory records, supporting daily sales operations and ensuring data reliability.

Education

Chukwuemeka Odumegwu Ojukwu University

Anambra, Anambra, Nigeria
Bachelor of Science (B.Sc.) Human Physiology Grade: Second Class Upper Division (2:1)

Languages

English

Certificates

ML & Generative AI

DeepTech. Data Science Nigeria (DSN)

Certified Virtual Assistant

She Leads Africa (SLA)

Certified Generative AI Productivity Skills

Microsoft & LinkedIn

Career Essentials in Generative AI

Microsoft & LinkedIn

Skills

Productivity & Office Tools

Microsoft Office Suite, Google Workspace, Trello, AI Automation, Make, Zapier.

Design & Web Tools

Figma, Canva.

Core Operations & Administration

Program Coordination, Business Operations, Executive Administration, Process Improvement, Stakeholder Communication, Project Coordination, Documentation Management, Workflow Management, Multiple Priorities Management, Operational Process Optimization, Organizational Goal Alignment, Administrative Support, Time Management, Record Keeping, Administrative Support.

Client & Relationship Management

Customer Relationship Management (CRM), Client Engagement, Sales Support, Customer Service Excellence, Relationship Building, Email Communication, Phone Communication.

Problem Solving & Critical Thinking

Problem-Solving, Critical Thinking, Analytical, Strategic.

Collaboration & Communication

Virtual Communication, Remote Collaboration, Cross-Functional Teamwork, Strong Communication, Team-Driven.

Professional Attributes

Detail-Oriented, Adaptable.

Interests

Hobbies

Playing a game of chess, Watching Documentaries.

Intellectual Pursuits

Research, Learning about Psychology.